Kaplan Schweser Frequently Asked Questions
Online Tech Support FAQs
Live Online Class FAQs
Kaplan uses Zoom for live online events. Click here for instructions on how to create and set up your Zoom account.
To optimize your classroom experience with Zoom, we recommend you visit the Zoom Download Center and install the Zoom client. We encourage you to also run a system check prior to your first session to ensure the best possible live online classroom experience.
- In Chrome, click on the three little dots in the bottom right of your browser window, tap the box next to "Desktop Site."
- In Safari, tap and hold the "Aa" in the upper left until the menu appears, and then choose “Desktop Site."
- In Firefox, click on the three dots in the upper right, and then tap the box next to "Request Desktop Site.."
- Use one of the other recommended browsers.
- Clear your browser’s cache and cookies:
- If possible, use a wired internet connection.
- Try another network connection, such as your phone’s cellular network.
- Ensure you’re not using a VPN, proxy server, or network with restrictive firewalls (like a work network). Some public networks found in libraries or airports may also be overly restrictive.
- Visit the page in an incognito (Chrome) or private browsing (Firefox) window and be sure you don’t have any browser extensions enabled.
- Your microphone/camera are active/not muted in the event itself.
- You have allowed microphone/camera use in your browser. A pop-up should appear the first time you try to use them.
- The audio is enabled on your computer, and your microphone/camera isn’t being used in any other applications.
Chrome:
- Open Chrome and navigate to a website away from Kaplan Real Estate Education (such as google.com).
- On your browser toolbar, click the Chrome menu at the top right.
- Click Settings > Advanced > Privacy and security > Clear browsing data.
- Next to “Time Range” choose All time.
- Ensure that the only two items that have check marks next to them are “Cookies and other site data” and “Cached images and files.”
- Click Clear data.
- Close Chrome to complete the process.
- Open Chrome and log back in.
Firefox:
- Navigate to a website away from Kaplan Schweser (such as google.com).
- Click the Open menu button, and choose Options.
- Select the Advanced panel.
- Click on the Network tab.
- In the Cached Web Content section, click Clear Now.
- Close the about: preferences page. Any changes you’ve made will automatically be saved.
- Important: Close completely out of the browser (Use X in upper corner to close).
- Once closed, reopen and log back in.
Safari 8.0+:
- Locate the “Settings” Icon.
- Within the settings, you will find an option that says “Safari.”
- Scroll down until you see the option for “Advanced.”
- Then click on where it says “Website Data.”
- From here, scroll down and select “Remove all website data."
Technical Support FAQs
To ensure a smooth transition for your organization, please take the following steps and contact us if you have any issues.
- Allow for TCP connection secured over TLS over port 443 along with UDP Ports 443 and 10,000 - 20,000
- If your company utilizes an internet browser not natively compatible with WebRTC (IE11 or before, Safari 10 or before), install the Temasys plugin.
WebRTC is a protocol supported by modern browsers. If your browser does not support WebRTC, you must install the Temasys WebRTC browser plugin or use a supported browser. Please see the list below. We recommend utilizing the latest versions of your browser. To test your browser, please run this test: Kaplan Connection 2.0 Browser Test.
- When working on regulated course materials, we recommend using a Windows- or Mac-based desktop or laptop computer.
- We recommend the use of Windows 7-11 or macOS 10.9 or later operating systems.
- We recommend the use of current Chrome, Firefox, or Safari browsers. We also support Microsoft Edge.
- For business customers, please verify the browser choice and use with your manager or IT department.
- We recommend online learners have at least a 2Mbps connection.
Kaplan Schweser Login FAQs
General Kaplan Schweser FAQs
General FAQs
Kaplan Schweser was founded by Dr. Carl Schweser in 1990, while he was a professor in the college of business at the University of Iowa. Prior to that time, Carl had taught in CFA® programs in North America for a number of years.
Dr. Andrew Temte has been with Schweser since its inception in 1990. Schweser was acquired by Kaplan, Inc., a subsidiary of The Washington Post Company, in 1999. At that time, Dr. Temte became its president and CEO. Kaplan Schweser now enjoys the full backing of a trusted name in education and training with Kaplan’s resources at its disposal. Even though Schweser is now a part of a bigger organization, we are still committed to our tradition of fulfilling candidate needs, as well as continually enhancing the quality of service to our customers.
Shipping Method: Canada–UPS Express
- Please allow one business day for order processing.
- Canada shipments (includes brokerage): UPS Express (2–4 business days)
Shipping Method: International–UPS Express, UPS Express Saver, UPS Expedited
- Please allow one business day for order processing.
- Please note: Shipments imported into non-United States territories may incur taxes, duties, or customs fees collected by custom agencies of their country. Our product prices and shipping prices do not include these fees and we have no control over any additional charges. The customer is responsible for payment of any taxes, duties, customs fees, etc. directly to customs/UPS.
Be advised: The UPS Service Guarantee does not apply when transportation networks are disrupted due to conditions beyond UPS’s control, such as weather, natural disaster, UPS facility delays, and so forth. In addition, delivery of your order may be delayed during holidays that are observed by UPS.
Shipping Method: United States–United Parcel Service
- Please allow one business day for order processing.
- UPS Ground will be delivered in 2–5 business days, depending on location order is being shipped to.
- UPS 2nd Day Air orders (must be received by 1:00 pm Eastern Time) will be delivered on the second business day.
- UPS Next Day Air orders (order must be received by 10:00 am Eastern Time) will be delivered on the next business day.
- For UPS Next Day Air Saturday, please call our office 877.311.9770 (U.S.) or +1 608.779.8327 (International) by 12:00 pm Eastern Time on Friday to place your order.
Be advised: The UPS Service Guarantee does not apply when transportation networks are disrupted due to conditions beyond UPS’s control, such as weather, natural disaster, UPS facility delays, and so forth. In addition, delivery of your order may be delayed during holidays that are observed by UPS.
Our study packages and classes offer access to the Kaplan Schweser Community, an online forum where you can ask questions, find answers, and engage with industry experts and your fellow candidates. For all other questions, you can contact us by calling 877-311-9770 or +1-608-779-8327 (International), using our live chat feature, or by filling out our contact form on the contact us page.
Every year, the governing bodies announce a new curriculum for their respective designations. These updates include adding new readings, dropping old readings, and altering many of the learning outcomes associated with old readings that are retained in the curriculum. This requires a complete rewrite of the previous year’s Schweser materials, including books, QBank, Mock Exams, and other products. Because of these changes, previous editions of the Kaplan Schweser materials are not the best source of study materials. To ensure you are prepared for the upcoming exams, you need to have up to date study materials.
Tuition Support FAQs
COVID FAQS
- Do not attend class, take care of yourself, and view the recorded lessons in your syllabus.
- Please do not attend class in person again until you feel better.
- If you are having any of the below COVID symptoms, do not attend class until you obtain a negative COVID test result (rapid test is acceptable) and you have no more symptoms.
COVID-19 Symptoms
1. Fever (temperature of 100.4°F / 38°C or above)
2. Chills
3. New cough
4. Shortness of breath or difficulty breathing
5. Fatigue, headache, or muscle/body aches
6. Sore throat
7. New loss of taste or smell
8. Congestion or runny nose
9. Gastrointestinal symptoms (nausea, vomiting, diarrhea)
Please contact us below for additional support!
- You may enter the classroom after day 5 from exposure with a negative test result (rapid test is acceptable) taken on day 5 or later, unless the local laws regarding COVID-19 are more restrictive.
- Don’t worry about missing anything! You can view the recorded lessons in your syllabus.
- Please call 1-877-311-9770 to discuss your learning path as soon as possible. We need to inform your classmates and the instructor of possible exposure as soon as we can to prevent additional potential spread. We also have safety protocols we will follow.
- In most cases, you will be permitted to return to class after 5 days from onset of symptoms (or, if no symptoms, your positive test), so long as you have tested negative and no longer have symptoms.
- Be sure to monitor your email for updates on class location.
For More Information Click Here.
CFA® Exam FAQs
General CFA® Exam FAQs
If you wish to extend your access within the same curriculum year as your original purchase, you may do so free of charge if you have purchased an Ultimate, Premium, or Essential study package. Please note: Proof of exam registration from CFA Institute is required. Contact us to extend your access.
If you need access to study materials for a new curriculum year, please see your options under our PassProtection™ policy, or contact us to learn more.
You can access your online tools by navigating to https://home.kaplanlearn.com/. Next, under the Access My Learning section, click Launch to begin your studies.
- February 2025 exam products: access expires on March 31, 2025
- May 2025 exam products: access expires on June 30, 2025
- August 2025 exam products: access expires on September 30, 2025
- November 2025 exam products: access expires on December 31, 2025
Schweser’s live online classes give you access to our expert instructors – all CFA charterholders who know what it takes to succeed. Online classes are presented live and archived so you can review them anytime, anywhere.
Our OnDemand Classes cover all the topical areas of the curriculum, provide the benefits of a review course, and are an excellent solution to understanding those difficult concepts. The video lectures can be used as often as your schedule allows; start, stop, rewind, and emphasize specific areas by viewing them in any order you want. With the OnDemand Class, you will simultaneously be able to do the following:
- Watch the video presentation with accompanying PowerPoint® slides.
- Pause the presentation at any time to review the LOS explanation that corresponds with the presentation.
Our study packages and classes offer access to the Kaplan Schweser Community, an online forum where you can ask questions, find answers, and engage with industry experts and your fellow candidates. For all other questions, you can contact us by calling 877-311-9770 or +1-608-779-8327 (International), using our live chat feature, or by filling out our contact form on the contact us page.
CFA® Program & Exam Preparation
To qualify for the award of the CFA charter, CFA Institute has these requirements:
- Pass the sequence of three exams, referred to as CFA Level I, CFA Level II, and CFA Level III. These exams are administered several times each year. You can only take the next level exam after passing the previous level exam, and there must be at least 6 months between each attempt.
- Accrue 4,000 hours of relevant work experience, completed in a minimum of 36 months. Qualifying hours must include work experience that directly relates to the investment decision-making process or producing a work product that informs or adds value to that process. Full-time, part-time, and remote work can qualify.
- Provide two or three professional references to CFA Institute.
- Fulfill CFA Institute membership requirements, which include membership in CFA Institute as well as a CFA Institute Member Society Chapter.
- After becoming a CFA charterholder, the candidate must comply with CFA Institute’s policies and other requirements.
- Have a valid international travel passport (required for enrollment and exam registration).
SchweserPro™ QBank FAQs
- February 2025 exam products: access expires on March 31, 2025
- May 2025 exam products: access expires on June 30, 2025
- August 2025 exam products: access expires on September 30, 2025
- November 2025 exam products: access expires on December 31, 2025
CAIA® Exam FAQs
General CAIA® FAQs
If you wish to extend your access within the same curriculum year as your original purchase, you may do so free of charge if you have purchased a Premium, EssentialPlus, or Essential study package.
Please note: Proof of exam registration from CAIA Association is required. Contact us to extend your access. If you need access to study materials for a new curriculum year, please see your options under our PassProtection™ policy, or contact us to learn more.
Kaplan Schweser offers the following selection of products designed to fully prepare candidates for the CAIA® exam. All products listed below are available for both levels:
- OnDemand Class
- SchweserNotes™
- Mock Exams
- SchweserPro™ QBank
- Flashcards
- Schweser’s QuickSheet
- OnDemand Review Workshop which includes the following:
- Schweser’s Secret Sauce®
- OnDemand Review Workshop sessions
- Mock Exam
Combinations of these products are also offered in efficient study packages. Learn More »
Our study packages and classes offer access to the Kaplan Schweser Community, an online forum where you can ask questions, find answers, and engage with industry experts and your fellow candidates. For all other questions, you can contact us by calling 877-311-9770 or +1-608-779-8327 (International), using our live chat feature, or by filling out our contact form on the contact us page.
Every year, the governing bodies announce a new curriculum for their respective designations. These updates include adding new readings, dropping old readings, and altering many of the learning outcomes associated with old readings that are retained in the curriculum. This requires a complete rewrite of the previous year’s Schweser materials, including books, QBank, Mock Exams, and other products. Because of these changes, previous editions of the Kaplan Schweser materials are not the best source of study materials. To ensure you are prepared for the upcoming exams, you need to have up to date study materials.
CAIA® Program & Exam Preparation
These percentages are fluid and change from exam to exam. In the March 2024 exam window, the Level I exam pass rate was 46%, and the Level II exam pass rate was 59%. These stated percentages include only those candidates who sit for exams.
*Pass rate data is from https://300hours.com/caia-pass-rates
The CAIA exams are administered by computer at proctored test centers around the world. After registering for an exam, candidates are required to schedule an appointment with a testing center. Visit the test center section of the CAIA Association’s website to find a test center near you.
FRM® Exam FAQs
General FRM® FAQs
Kaplan Schweser offers a selection of products designed to fully prepare the candidate for each part of the FRM Exam, including the following:
- OnDemand Classes
- SchweserNotes™
- Mock Exams
- SchweserPro™ QBank
- Schweser’s QuickSheet
- InstructorLink
- Resource Library
- Topic Quizzes
- Kaplan Schweser Community
- Activity Feed
- OnDemand Review
- Schweser’s Secret Sauce®
Combinations of these products are offered in efficient study packages.
Our study packages and classes offer access to the Kaplan Schweser Community, an online forum where you can ask questions, find answers, and engage with industry experts and your fellow candidates. For all other questions, you can contact us by calling 877-311-9770 or +1-608-779-8327 (International), using our live chat feature, or by filling out our contact form on the contact us page.
Every year, the governing bodies announce a new curriculum for their respective designations. These updates include adding new readings, dropping old readings, and altering many of the learning outcomes associated with old readings that are retained in the curriculum. This requires a complete rewrite of the previous year’s Schweser materials, including books, QBank, Mock Exams, and other products. Because of these changes, previous editions of the Kaplan Schweser materials are not the best source of study materials. To ensure you are prepared for the upcoming exams, you need to have up to date study materials.
FRM® Program & Exam Preparation
On average, GARP® reports that FRM candidates spend approximately 240 hours preparing for the exam. However, at the individual level, this can range from less than 100 hours to more than 400 hours. Therefore, it's important to gauge your own understanding of the curriculum and follow an established study plan. Please visit this GARP resource for more details.
It’s growing quickly. Since the FRM designation Program began in 1997, more than 87,000 individuals around the world have successfully completed the program. For more information, please visit www.garp.org.
VitalSource eBook FAQs
Yes, there are some limitations to the mobile apps in comparison to the desktop version. Please see the important notes regarding your eBooks on mobile devices.
- The functionality of the mobile device app is limited in comparison to the personal computer version of the VitalSource Bookshelf® software. For example, notes and highlights are viewable, but users cannot make new notes from the app at this time. The app does, however, have search capabilities.
- The eBooks are not optimized for mobile devices and, therefore, the text on mobile phones is very small. The app has zoom capability, but at the expense of easy navigation.
- Use of the app will not affect your ability to download the eBook onto a personal computer. Students can download their SchweserNotes™, Secret Sauce®, or QuickSheet to a maximum of two compatible mobile devices, in addition to two personal computers. Additionally, candidates can access the online version of the eBook through online.vitalsource.com from any compatible internet browser.
- The app itself installs very quickly, but individual SchweserNotes™ books may take several minutes to download because of the large file sizes.
- Users can only download their materials when WiFi access is available.
When you purchase an eBook product, you will receive an email with installation instructions and a unique registration code to activate your eBook. With a compatible browser, you will be able to access your eBooks via the internet at online.vitalsource.com or from a file you directly download.
The eBook version provides access to the curriculum in digital format for use on a personal computer, Apple® mobile device (including iPad®, iPhone®, and iPod touch®), Android™ mobile device, and the Kindle Fire, eliminating shipping and customs fees. When you purchase an eBook product, and it is assigned to your account, you will receive installation instructions and a unique registration code to activate your eBook.
- An app for the eBook on Apple devices, including iPad, iPhone, and iPod touch is available from iTunes.
- An app for the eBook on an Android mobile device and software supporting the Kindle Fire are also available to download from VitalSource®.
All eBooks can be downloaded directly from VitalSource. Once downloaded, eBooks are accessible for one year. Please note: it is important to download eBooks before product access expires. For specific product access expiration dates, please refer to your exam below:
CFA
2025 product access expires on the following dates:
- February 2025 exam products: access expires on March 31, 2025
- May 2025 exam products: access expires on June 30, 2025
- August 2025 exam products: access expires on September 30, 2025
- November 2025 exam products: access expires on December 31, 2025
CAIA
2025 product access expires on the following dates:
- March 2025 exam products: access expires on April 30, 2025
- September 2025 exam products: access expires on October 31, 2025
FRM
2025 product access expires on the following dates:
- May 2025 exam products: access expires on June 30, 2025
- August 2025 exam products: access expires on September 30, 2025
- November 2025 exam products: access expires on December 31, 2025
Features of the SchweserNotes™ eBooks, Secret Sauce® eBook, and QuickSheet eBook include the following:
- Electronic notes and highlighting: When you make notes and highlight sections, the changes are stored on the VitalSource® server, meaning they will be available if you access the eBook from another computer or device. Additionally, notes and highlights can be automatically synchronized between the web version of your products and your downloaded version (this requires that the computer containing your downloaded file be online). You can also share your notes and highlighted content.
- Ability to export notes: You can copy/paste curriculum text and export your notes to a text file.
- Advanced search function: You can search either a single volume of the SchweserNotes™ or every volume of the SchweserNotes™ for your exam level.
- Flexible print options: You can print up to 10 pages at a time.
- PC: Latest Windows Version 6.9.2, Windows 7/8/8.1/10/11 (32/64 bit)
- Microsoft.Net 4.5
- DirectX 10 compatible graphics card
- Internet connection for registration and downloading of eBook
- Mac: Latest Mac Version 6.9, Mac OS X 10.8 or later
- Internet connection for registration and downloading of eBook
- Apple: iPad, iPhone, or iPod touch using iOS 6.0 or greater
- Android: Android 2.2–4.4
- Kindle Fire: Kindle Fire 1, 2, HD, or HDX model
Try clicking "Update Book List" in the My Account section. If you continue to experience difficulties, please contact VitalSource Technical Support (refer to resources listed above).
Please Note: All VitalSource® eBook orders are final and nonrefundable.
For immediate answers to common technical support issues, please review the VitalSource Video Tutorials for the answers to several common questions.
If you require further assistance, visit VitalSource Technical Support or contact the VitalSource Support line. They will connect you with a VitalSource Bookshelf® Expert who specializes in your exact question. The U.S.-based support center is open 24/7 to accommodate your schedule.
- In the United States and Canada, please call 1.855.200.4146.
- In the United Kingdom, please call 0808 2340361.
- Submit a Bookshelf Support Request or general Bookshelf Feedback using the VitalSource Support Web Form.
- Live Chat is available in all areas by clicking the "Need Help? Chat With Us" pop-up at the bottom of the VitalSource Technical Support page.
Select Your Exam to Find the Right Study Options for You.